What is EN ISO 19911:2011?

EN ISO 19911:2011 is an international standard that provides guidelines for writing easy-to-understand technical documents. In complex industries such as engineering and manufacturing, it is crucial to communicate technical information in a way that is accessible to a wide range of readers.

Why is it important?

The importance of EN ISO 19911:2011 lies in its ability to bridge the gap between technical experts and non-technical readers. Technical documents, such as user manuals or safety guidelines, are often filled with specialized terminology and jargon that can be difficult for the average person to comprehend. This standard ensures that technical information is presented in a clear and concise manner, making it easier for users to understand and follow instructions.

The key principles of EN ISO 19911:2011

EN ISO 19911:2011 outlines several key principles that should be followed when writing technical documents. These principles include:

Clarity: Technical information should be presented in a straightforward and understandable manner. Complex ideas should be broken down into simpler terms, and industry-specific language should be avoided or clearly explained.

Consistency: Consistent terminology and formatting throughout the document helps readers navigate and understand the content more easily. Using clear headings, subheadings, and bullet points can improve readability.

Visual aids: The use of illustrations, diagrams, tables, and charts can greatly enhance understanding and convey information more effectively than lengthy textual descriptions alone.

Structure: A logical and well-organized structure is crucial for easy comprehension. Information should be divided into sections or chapters with clear titles and subheadings. The document should also include an introduction and a conclusion to provide context and summarization.

Benefits of following EN ISO 19911:2011

By adhering to the guidelines established in EN ISO 19911:2011, technical writers and professionals can benefit in several ways:

Increased user satisfaction: Clear and concise documentation leads to better user experience and reduces frustration when operating or understanding technical products.

Improved safety: Writing technical documents that are easy to understand ensures that safety guidelines, warnings, and precautions are properly comprehended and followed.

Reduced errors and support requests: Clear instructions and explanations help users to correctly operate and maintain products, reducing the likelihood of errors and subsequent support requests.

Enhanced brand reputation: By providing high-quality technical documentation, companies can enhance their brand image and build trust with customers.