What is EN ISO 14124:2019?

Introduction

EN ISO 14124:2019 is an international standard that provides guidelines and requirements for writing easy-to-understand technical documents. It specifically focuses on the creation of user manuals, instructions, and other technical materials that effectively convey information to end-users.

The Importance of Clarity

One of the primary goals of EN ISO 14124:2019 is to ensure clarity. Clear and concise documentation is essential for users to understand and utilize products or processes correctly. Ambiguous or confusing instructions can result in frustration, potential safety hazards, and reduced overall product effectiveness.

EN ISO 14124:2019 emphasizes the need for technical writers to use plain language and avoid jargon, acronyms, or complex terminology that may be unfamiliar to the target audience. It encourages writers to adopt a user-centered approach, focusing on the needs and expectations of the intended readers.

Structuring Technical Documents

In addition to promoting clear language, EN ISO 14124:2019 also provides guidelines for structuring technical documents effectively. This includes organizing information logically, using headings and subheadings to break up content, and employing lists, tables, and illustrations to enhance comprehension.

The standard suggests the use of a consistent style throughout the document, with clear formatting and typography. Fonts should be legible, and font sizes should be appropriate for easy reading. The layout should be visually appealing, with sufficient white space to reduce clutter and aid in navigation.

User Testing and Feedback

EN ISO 14124:2019 acknowledges the importance of involving end-users in the creation process of technical documents. User testing and feedback play a crucial role in ensuring that the instructions are clear, well-structured, and effective in meeting user needs.

The standard recommends conducting usability tests to evaluate the comprehensibility of technical documentation. Feedback from users should be collected and considered for continuous improvement. This iterative process ensures that the final documents are concise, accurate, and user-friendly.