What is BS EN ISO 2672:2012?

Introduction

BS EN ISO 2672:2012 is an international standard that specifies the requirements for a systematic approach to technical documentation. It provides guidelines for the information to be included in various types of technical documents, such as user manuals, installation guides, and technical reports.

Scope and Purpose

The standard aims to ensure that technical documentation is clear, accurate, and easy to understand. It provides a framework for organizing information, creating consistent terminology, and structuring content in a logical manner. By following the guidelines set forth in BS EN ISO 2672:2012, organizations can enhance the usability and accessibility of their technical documentation, resulting in improved customer satisfaction and reduced support costs.

Key Requirements

BS EN ISO 2672:2012 outlines several key requirements for technical documentation:

Content and Structure: The standard emphasizes the importance of organizing information in a clear and logical manner. This includes providing an of the document's purpose, defining its scope, and outlining any prerequisites or assumptions.

Language and Terminology: Clear and concise language should be used in technical documentation to ensure understanding. Consistent terminology should also be employed throughout the document to avoid confusion.

Graphics and Illustrations: Visual aids, such as diagrams, charts, and illustrations, should be used to enhance understanding and provide additional clarification.

Accuracy and Completeness: Technical documentation must be accurate, up-to-date, and complete. It should clearly describe product functionality, specifications, and any limitations or restrictions.

User Instructions: Instructions for product installation, operation, maintenance, and troubleshooting should be provided in a clear and concise manner. The standard highlights the importance of considering the target audience's level of knowledge and technical expertise.

Benefits of Compliance

Complying with BS EN ISO 2672:2012 offers several benefits for organizations:

Improved User Experience: Clear and well-structured documentation promotes user understanding, leading to improved product usage and customer satisfaction.

Reduced Support Costs: Accurate and comprehensive technical documentation reduces the need for customer support and minimizes the occurrence of product misuse or errors.

Enhanced Product Reputation: High-quality technical documentation contributes to a positive brand image by demonstrating professionalism and commitment to customer success.

Compliance with International Standards: Following BS EN ISO 2672:2012 ensures adherence to global best practices for technical documentation, facilitating international trade and collaboration.

In conclusion, BS EN ISO 2672:2012 provides guidelines for creating clear, accurate, and user-friendly technical documentation. By following these standards, organizations can improve the usability of their products, reduce support costs, and enhance their overall brand reputation.