What is ISO/TR 10014:2016 ?

ISO/TR 10014:2016 is an international standard that builds upon the framework set by ISO 9001:201It is designed to help organizations improve their quality management systems and achieve sustained success by focusing on customer satisfaction and employee engagement.

ISO 9004:2016 is an important tool for organizations looking to continuously improve their performance and better meet the needs of their customers, employees, and other stakeholders. The standard provides a framework for organizations to establish a quality management system based on best practices and focuses on the key principles of quality management, including customer-centricity,, and continuous improvement.

ISO 9004:2016 also emphasizes the importance of considering the needs and expectations of all interested parties, including employees, suppliers, shareholders, and society as a whole. The standard provides guidelines for organizations to implement a culture of continual improvement, while also taking into account the organization's context and its ability to fulfill its purpose.

In conclusion, ISO/TR 10014:2016 is an essential standard for organizations looking to improve their quality management systems and achieve sustained success. By focusing on customer satisfaction, employee engagement, and continuous improvement, organizations can meet the needs of all interested parties and achieve a culture of quality that drives success and helps organizations achieve their long-term goals.