What is BS EN 16708:2020?

BS EN 16708:2020 is a technical standard that provides guidelines for technical documentation in the field of software and systems engineering. Specifically, it focuses on the content, structure, and presentation of technical information intended for users of software and systems products.

Key Requirements of BS EN 16708:2020

The standard outlines several key requirements that should be considered when creating technical documentation:

Accuracy and completeness: The information provided to users should be accurate, up-to-date, and complete. It should cover all relevant aspects of the software or system, including its functionalities, interfaces, and potential limitations.

Accessibility and clarity: The documentation should be easily accessible and understandable to the target audience. It should use clear and concise language, avoiding jargon and technical terms whenever possible. Visual aids, such as diagrams or screenshots, can also contribute to the clarity of the documentation.

Consistency and coherency: The content and structure of the documentation should be consistent throughout. This includes the use of standardized terminology, formatting, and organization. Consistency ensures that users can quickly navigate and find the relevant information they need.

Usability and user friendliness: The documentation should be designed with the users in mind. It should provide guidance on how to efficiently and effectively use the software or system. This may include step-by-step instructions, troubleshooting guides, or FAQs to address common issues or concerns.

Benefits of Complying with BS EN 16708:2020

Complying with BS EN 16708:2020 brings several benefits to both software/systems developers and end-users:

Enhanced user experience: Clear and comprehensive documentation improves the user experience by providing users with the necessary information to understand and effectively use the software or system.

Reduced support overhead: Well-documented software or systems can reduce the need for extensive technical support, as users can find answers to their questions or troubleshoot issues independently.

Increased customer satisfaction: User-friendly documentation can contribute to increased customer satisfaction, as users feel supported and confident in their interaction with the software or system.

Improved product quality: High-quality documentation is often an indicator of a robust and well-designed software or system. Compliance with BS EN 16708:2020 can help developers deliver better products.

Incorporating BS EN 16708:2020 into Documentation Practices

To incorporate BS EN 16708:2020 into documentation practices, organizations should review their existing processes and identify areas for improvement. This may involve:

Training technical writers on the requirements and principles outlined in the standard

Defining clear guidelines and templates for document structure and content

Creating a review process to ensure accuracy, consistency, and coherency of the documentation

Soliciting feedback from end-users to continuously improve the quality of the documentation

By embracing BS EN 16708:2020, organizations can differentiate themselves by delivering high-quality, user-centric documentation that enhances the overall user experience.