What is ISO 24642:2012?

ISO 24642:2012, also known as Information and documentation - Accessibility for ICT products and services (ICT stands for Information and Communication Technology), is an international standard that provides guidelines for ensuring the accessibility of ICT products and services to persons with disabilities. It was developed by the International Organization for Standardization (ISO) with the aim of promoting inclusivity and equal access to information and communication technologies for everyone.

Why is it important?

In today's digital age, information and communication technologies play a crucial role in our daily lives. They have transformed the way we live, work, and interact with each other. However, for persons with disabilities, accessing and using these technologies can be challenging without proper accessibility features. ISO 24642:2012 addresses this issue by setting guidelines and requirements that ensure ICT products and services are designed, developed, and delivered in a way that is accessible to all users, regardless of their abilities or disabilities.

Key provisions of ISO 24642:2012

ISO 24642:2012 covers a wide range of accessibility provisions for ICT products and services. Some of the key provisions include:

1. Perceivability: Ensuring that information is presented in a way that can be perceived by all users, including those with visual or hearing impairments.

2. Operability: Making sure that ICT products and services are easy to operate and navigate, even for users with physical disabilities or limited dexterity.

3. Understandability: Providing clear and concise instructions and feedback to users, taking into account the diverse needs and capabilities of different user groups.

4. Robustness: Ensuring that ICT products and services can withstand a variety of technological environments and remain accessible over time.

By adhering to these provisions, ICT companies and service providers can create inclusive technologies that empower persons with disabilities to fully participate in the digital age.

Benefits and impact

The implementation of ISO 24642:2012 brings numerous benefits and has a positive impact on individuals, organizations, and society as a whole. By making ICT products and services accessible, it enables persons with disabilities to independently access information, communicate, work, and engage in social activities. This leads to increased inclusion, empowerment, and opportunities for people with disabilities, promoting their full participation in various aspects of life. Additionally, accessibility also benefits other user groups, such as the elderly or those with temporary impairments, as well as providing a more user-friendly experience for all users. Moreover, by following the international standard, companies demonstrate their commitment to inclusivity, which can enhance their reputation, increase customer satisfaction, and open up new market opportunities.