What is BS EN ISO 32620:2012?

BS EN ISO 32620:2012 is a technical standard developed by the British Standards Institution (BSI) and the International Organization for Standardization (ISO). This standard provides guidelines and requirements for the application of human factors within the design and evaluation of interactive systems.

Understanding Human Factors

Human factors refer to the psychological, physiological, and sociological characteristics that influence how humans interact with technology. These factors play a crucial role in the design of user interfaces and have a direct impact on user experience and performance. BS EN ISO 32620:2012 aims to address these factors to ensure that interactive systems are designed with the end user in mind.

The Importance of BS EN ISO 32620:2012

Complying with BS EN ISO 32620:2012 helps organizations develop user-centric systems that are intuitive, efficient, and safe to use. By taking into account human capabilities and limitations, designers can create products and interfaces that minimize errors, maximize productivity, and enhance user satisfaction.

This standard emphasizes the need for usability testing throughout the design process to identify potential issues and make informed design decisions based on empirical evidence. It also provides guidance on various aspects, including information presentation, control design, and interactive behavior, enabling designers to create systems that meet users' needs and preferences.

Implementing BS EN ISO 32620:2012

Implementing BS EN ISO 32620:2012 involves following a set of guidelines to assess and improve the usability of interactive systems. Key steps in this process include:

Conducting user research to understand the target audience and their specific needs.

Defining user requirements and creating user profiles or personas.

Iteratively designing, prototyping, and evaluating the system, involving users at each stage.

Performing usability testing to identify and address any usability problems.

Continuously monitoring and improving the system's usability over time.

By incorporating BS EN ISO 32620:2012 into their design processes, organizations can enhance the overall user experience, improve user satisfaction, and ultimately gain a competitive edge in the market.